RETURNS & EXCHANGES
At Groom Manifest, we are passionate about delivering the highest quality products which is why we offer a 100% satisfaction guarantee and free return postage.
100% SATISFACTION GUARANTEE
Shop with confidence, knowing that if you are not entirely satisfied with your order, you can simply return it to us for a full refund or exchange. We will even cover your postage!
If there's a problem with your order, simply email us and we will arrange an exchange providing the item is unused and in the original packaging. Simply return the item using the returns label provided and, if you retain your proof of postage, we will make sure we refund you any postage costs. Please make us aware of any issues with the contents of your order within 2 business days of receipt.
If you buy goods that are faulty, not as described or unfit for purpose, you have the right to return them. Our returns policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Simply send it back to us using the returns label provided and we will provide a full refund.
CHANGE OF MIND
If there is nothing wrong with the item but you have simply changed your mind, just return the order and we will provide a full refund. Please ensure the item is unused and in its original condition.
If you are buying an item for a present and the gift is unwanted, we are happy to exchange for another item or refund providing the item is unopened and in its original condition.
RETURNS & EXCHANGE ADDRESS
Groom Manifest Ltd, 62 Burley Hill Trading Estate, Burley Road, Leeds, LS4 2PU.
*Please note: To qualify for free return postage, items should be send by Royal Mail 1st Class Signed For Delivery*
If you have any questions about our Returns Policy, please contact us and we will be happy to help.